Winace99 is fully committed to protecting the privacy and personal data of every Malaysian user. This privacy policy transparently explains how we collect, use, store, and safeguard your information.
Six core principles that guide how winace99 handles the personal data of Malaysian users
All data transmitted between your device and winace99's servers is protected by industry-standard 256-bit SSL encryption. Your personal information and financial transactions cannot be intercepted by any third party.
Winace99 does not sell, rent, or commercialise user personal data to any third party for marketing purposes. Your data belongs to you, and we respect that fully.
Winace99 only collects data that is strictly necessary to provide the services you request. We do not collect excessive information beyond what is required for the platform's operational needs.
The winace99 privacy policy is written in clear, straightforward language that Malaysian users can easily understand. We believe you have the right to know exactly what happens with your data — without confusing technical jargon.
Winace99 users have full rights to access, amend, or request the deletion of their personal data. You may contact the winace99 team at any time to exercise these rights.
Winace99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all our data handling practices meet the requirements of local data protection law.
This Privacy Policy outlines how winace99 handles personal data. By registering for or using winace99's services, you agree to the collection and use of your information as described in this policy. Please read it carefully before using our platform.
Winace99 ("we", "the platform") values your privacy. This Privacy Policy explains how we handle the personal data you provide or that we collect when you use the winace99 sports betting platform, our website at winace99.my, the mobile app, and all related services we offer to users in Malaysia.
This Winace99 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the processing of personal data in commercial transactions in Malaysia. Winace99 takes this compliance responsibility seriously.
By using any part of the winace99 platform, you acknowledge that you have read and understood this Privacy Policy and agree to how we process your personal data as described herein.
Scope: This Privacy Policy applies to all registered winace99 users, website visitors, and individuals who interact with our platform through any channel, including live chat, email, and social media.
Winace99 collects your personal data through several methods — directly from you, automatically as you use the platform, and in certain cases, from authorised third parties.
| Data Category | Example Information | Data Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Winace99 registration form |
| Contact Information | Malaysian phone number, email address | Winace99 registration form |
| Financial Information | Bank account numbers, e-wallet details (Touch 'n Go, GrabPay, DuitNow) | Deposit/withdrawal process |
| Usage Data | Betting history, games played, total deposits | Automatic platform activity |
| Technical Data | IP address, device type, operating system, web browser | Automated server logs |
| Cookies Data | Session preferences, analytics data | Cookies and tracking technologies |
For identity verification (KYC) purposes, which is required for first-time withdrawals or certain amounts, winace99 may request supporting documents such as your identification card, a Malaysian utility bill, or a bank statement as proof of address.
Winace99 uses the personal data we collect for legitimate purposes necessary to operate our platform. Below are the key purposes for which your data is used:
Winace99 will not use your data for any purpose other than those stated above without obtaining your consent first.
Winace99 understands that your privacy matters. We do not sell or disclose your personal data to third parties for their own marketing purposes. However, in certain limited situations, winace99 may need to share your data with the following parties:
All third parties with whom we share data are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes designated by winace99.
Winace99 has never and will never sell the personal data of our Malaysian users to any marketing company, advertiser, or data broker. This is our absolute commitment to you.
The winace99 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit the winace99 website.
Winace99 uses the following types of cookies:
You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and your overall experience on the winace99 platform.
Winace99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Key security measures at winace99 include:
While winace99 takes all reasonable steps to protect your data, no security system is infallible. You also play an important role in keeping your winace99 account secure by using a strong password and not sharing your login credentials.
Winace99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. Below are our data retention period guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Winace99 service operations |
| Financial transaction data | 7 years after the transaction | Malaysian tax & financial legal requirements |
| Communication logs | 2 years | Dispute resolution & support |
| KYC Data | 5 years after account closure | Malaysia AML/CTF Compliance |
| Analytics cookie data | 13 months | Platform performance analysis |
Once the relevant retention period has lapsed, winace99 will securely delete or anonymise your personal data using appropriate methods.
Under Malaysia's PDPA and winace99's privacy policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data winace99 holds about you at any time.
You have the right to request that winace99 correct any personal data that is inaccurate or incomplete.
Under certain circumstances, you may request that winace99 delete your personal data, subject to any applicable legal obligations.
You have the right to object to the processing of your personal data for winace99's direct marketing purposes.
You may request your personal data in a machine-readable format for transfer to another platform.
You may withdraw your consent to data processing at any time without affecting the validity of any prior processing.
To exercise any of the rights above, please contact the winace99 privacy team by email at privacy@winace99.my. Winace99 will process your request within 14 business days.
Winace99 services are intended exclusively for individuals aged 18 and above. winace99 does not knowingly collect, store, or process any personal data from minors under the age of 18.
If winace99 discovers that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete the relevant data and close the account in question.
If you are a parent or guardian and believe your minor child has registered a winace99 account without your consent, please contact us immediately at support@winace99.my for immediate action.
Winace99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological requirements, or new legal obligations. Whenever this Privacy Policy is materially amended, winace99 will:
We encourage you to review this winace99 Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the winace99 platform after any amendments take effect constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or how winace99 handles your personal data, please do not hesitate to contact us:
The winace99 team will endeavour to respond to all privacy-related enquiries within 3 business days. For more complex matters such as data access or deletion requests, the response period is up to 14 business days.
Winace99 operates in accordance with Malaysian law. If you are not satisfied with how winace99 handles your privacy complaint, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (PDPDP).
Register your winace99 account today and enjoy a safe, transparent sports betting experience that complies with Malaysian law.